General
Sorry, discount codes cannot be used in combination.
You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact ourCustomer Servicefor further help.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says "Gift card or discount code" Then, click the button that says "Apply". All promotional codes can only be used once.
Yes, students enjoy a 12% off discount. For more details, please click here.
In this collection, all items are Pre-Order since the items are either sold out or are new products and will take time to get restocked. In order to compensate for our customers' time, we are extending a 20% off discount. This is only available in the United States, United Kindom, and Australia! It will typically take about 10-13 weeks to arrive.
Yes, please email us atservice@pawhearth.comfor more details.
Customers can choose the currency of the country you are purchasing from.
We accept the following forms of payment:
PAYPAL, CREDIT CARD & DEBIT CARD DIRECTLY, APPLE PAY & GOOGLE PAY
We take your personal shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.
Rest assured, we're always investing resources into the latest online security protection so you can shop safely and securely with us!
Account
When you register an account, you can easily view your order information or track packages in your account. In addition, you will be entered into our membership program by default, and every order placed will earn points for redemption.
Click here to CREATE ACCOUNT. Alternatively, you may proceed to check-out where you will be prompted to sign up for an account.
We invite you to fill in your cat's birthday for a surprise gift during your furbaby's birthday month.
Click here and enter your email to receive a link (in your mailbox) to update your password.
Yes, we have a dedicated collection of custom products. You can click here to see the collection. If you have any questions about customization, please contact our customer service email.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
