FAQs – Pawhearth

General

Can l use multiple discount codes at once? Can l use multiple discount codes at once?

Sorry, discount codes cannot be used in combination.

How do l get the frst purchase coupon? How do l get the frst purchase coupon?

You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact ourCustomer Servicefor further help.

How to use my promotion code/gift card? How to use my promotion code/gift card?

Applying a promotion code is simple! At Checkout, simply type the code into the box that says "Gift card or discount code" Then, click the button that says "Apply". All promotional codes can only be used once.

Do you offer student discounts? Do you offer student discounts?

Yes, students enjoy a 12% off discount. For more details, please click here.

What is an Early-Bird discount? What is an Early-Bird discount?

In this collection, all items are Pre-Order since the items are either sold out or are new products and will take time to get restocked. In order to compensate for our customers' time, we are extending a 20% off discount. This is only available in the United States, United Kindom, and Australia! It will typically take about 10-13 weeks to arrive.

Do you offer wholesale? Do you offer wholesale?

Yes, please email us atservice@pawhearth.comfor more details.

What currency will l be charged? What currency will l be charged?

Customers can choose the currency of the country you are purchasing from.

Which payment methods do you accept? Which payment methods do you accept?

We accept the following forms of payment:
PAYPAL, CREDIT CARD & DEBIT CARD DIRECTLY, APPLE PAY & GOOGLE PAY

Are my details safe when ordering online with Pawhearth Are my details safe when ordering online with Pawhearth

We take your personal shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.
Rest assured, we're always investing resources into the latest online security protection so you can shop safely and securely with us!

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